Activities and excursions are essential elements of any cruise ship holiday, offering guests entertainment and an opportunity to learn while they’re on board. Whether you’re planning sights to see at each port, conducting a tour, organising sporting activities or delivering a class, this category is extremely customer-driven. Your guests may have booked their cruise based on the activities and excursions promised by the tour operator. Roles within this sector must deliver upon those promises.
The most popular job roles in this category are: Shore Excursion Manager, Excursion Assistant, Tour Guide, Activity Coordinator, Activity Instructor
Each role will involve interacting with customers, understanding their needs and requirements, and fulfilling their desire to have a fantastic time while still being open to questions and queries as and when the need arises.
The skills, experience and qualification demanded by each role will depend upon the position and level that you’re applying for. Activity coordinators and instructors should be friendly and approachable with a fantastic grasp of the English language. Knowledge and fluency of several other languages may also be an advantage. You’ll have a keen interest in customer service and the delivery of customer experience and will usually have spent several years prior to your application working in a customer-focused role.
Activity-specific instructors and leaders must be qualified and certified to teach the activity that they’re offering. Scuba diving instructors, for example, must have a divers’ teaching certificate. You should also hold a CPR and First Aid certificate alongside a vast wealth of knowledge about the sport, class or skill that you’re teaching.
Excursions managers and assistants will have a keen and unrivaled interest and knowledge of the ship as well as a degree in travel and tourism or a relevant complementary qualification. You’ll have a real passion for delivering excellent customer service and experience in organising and leading tours. Historical and geographical interest and knowledge is also vital.
The salary for jobs within this category depends upon skills and experience, with seasoned and qualified tour guides and managers earning up to £2,000 a month. Tips and gratuities can extend to activity leaders and tour guides, depending upon the quality of the service that they provide.