Those working within the air operations department will liaise between guests, airlines, travel agents and cruise liner staff to make and confirm airline reservations and check ticket details as and when needed. Your duties might include taking inbound calls and answering queries, calculating and relaying costs and fees, proffering necessary travel advice, monitoring prices and protocols and making a note of any errors that you’ve discovered. Those working within air operations may also arrange airport visas, confirm flight information, transfers and VIP lounge bookings and take baggage queries.
Roles within this department include: Air Operations Agent, Corporate Ticketing Agent, Airlines Reporting Coordinator and Airport Expediter
Since many passengers making their way onto a cruise liner will have flown to their start destination or need a flight from the ship’s final port, your role is an important one. It’s essential that each passenger’s journey is as seamless, comfortable and enjoyable as possible. Those working within air operations will ensure a rich customer experience and aid the cruise liner in delivering a service that meets and exceeds expectations.
The roles involved in air operations are of a fast-paced and customer-focused nature, so an excellent grasp of the English language, fluency in at least one other language and strong communication skills are vital. You must have completed your education to college or degree level and received the relevant training to a high standard. One to two years’ call centre or travel agency experience will also be necessary, and you’ll have demonstrable customer service and reservations skills as standard. Some cruise liners might be happy to offer the relevant training for an entry-level position, but you should have a keen interest in travel and guest satisfaction.
The salary expectations for this kind of role vary and usually depend upon experience and the seniority of the position held. Reservation agents can expect to earn between £800-£1,000 per month with wages increasing in line with experience and skill.