Those working within the reservations and sales department introduce customers to the cruise ship’s services and extras. You’ll often be a guest’s first point of contact and help shape their impressions of the cruise ship company and its staff members. Potential roles include:
Call Centre Manager, Sales Manager, Sales Consultant, Reservations Supervisor, Outbound Sales, Imaging Indexer
Whether based on a cruise liner or land, your responsibilities will include handling inbound calls, making outbound sales calls, managing complaints and disputes, upselling products, enforcing policies and protocol, communicating new strategies, communicating with new and existing customers and overseeing various marketing campaigns and sales initiatives. In short, you’ll create contacts, make bookings and update records while ensuring that guests have access to all the services that they need and want during their travels. Sales team members earn commission and might need to upsell certain aspects of a passenger’s holiday.
You’ll be a driven, go-getting individual with a passion for customer service and a desire to meet targets. Excellent written and verbal communication is a must. You’ll be proficient in the English language and, preferably, a second foreign language. A college education or degree is also helpful, and you should have experience in a relevant career position prior to your application.
Knowledge of the cruise ship environment and an interest in travel and tourism are also essential, as you’ll walk customers through every aspect of their holiday to give the very best level of care. A professional and polite telephone manner is important, and you should have the ability to multitask in a fast-paced and challenging environment.
Sales managers typically command between £2,000 and £3,000 per month, with representatives and associates earning a little less with the potential for commission.