Cruise ship passengers love to shop, so your role as a member of the retail team will be an important one. Whether you’re working as a manager or shop assistant, you’ll provide guests with everything that they need as well as demonstrating excellent levels of customer service at every turn. Potential positions include:
Retail Sales Manager, Assistant Manager, Retail Associate, Gift Shop Assistant, Jewellery/Watch/Cosmetic/Fragrance Specialist, Personal Shopper, Security
Key responsibilities will include stocking shelves and taking inventories, serving customers and answering queries, offering a personal shopping service and taking payments. Managers will create and check rotas and handle daily operations, while specialist team members might conduct makeovers, order in products or offer a luxurious purchasing experience.
You will run all onboard shops and kiosks, providing guests with a wealth of items, including souvenirs and gifts. Excellent customer service skills are a must, and you’ll have one to two years’ relevant experience to prove your capabilities. A travel and tourism or hospitality qualification also helps, although some cruise liners may be happy with an excellent grasp of the English language and impeccable written and verbal communication skills.
Your passion will be customer service, and you’ll have a high standard of personal grooming and attention to detail. Fragrance, jewellery, and cosmetic assistants should have a reasonable knowledge of the products that they are selling and will understand the needs of their customers.
Managers and team leaders will have managerial experience and possess excellent organisational skills. You will be fluent in English, while knowledge of a second language will also be helpful.
Cruise ship retail salaries start at £1,000 per month and rise with experience and seniority. As a member of the retail department, you may be privy to commission and tips.